Rental policies

Draft for owner review. Compiled from the shop's own FAQ, its booking terms and the matching Norski Sports terms. Please confirm every line before launch.

Reservations and payment

• All reservations are paid in full at the time of booking. Paying in full online is what locks in the online discount.
• Ski, snowboard and bike: the rental is paid online when you book. Bring a credit card to the shop for the security imprint at pickup — nothing further is charged to it unless equipment is damaged or not returned.
• Vail Pass shuttle: seats are paid in full when you book, and hold your seat and departure time.
• The online discount (35% today) comes off before you pay. The booking engine shows the final price at checkout.
• Make one reservation for a group, even if people return on different days. The number of days can be changed at pickup.

Cancellations, changes and refunds

• We never charge a cancellation fee. Cancel a ski or snowboard reservation and you are not charged for it — plans change, flights get cancelled and I-70 does what it does.
• Refunds on prepaid promotional rates take 7–10 days to come back to your card.
• No-shows are issued store credit rather than a refund.
• Swap your gear any time, with no change fee. Different size, skis to a snowboard — bring the whole package back (skis and boots together) and we will re-fit you. The price difference between packages still applies.
• Bikes: the online discount needs a booking at least 24 hours ahead, and same-day cancellations and no-shows are not refunded.
• Vail Pass shuttle: cancel at least 48 hours before departure for a full refund. Inside 48 hours, or a no-show, is non-refundable.

Pickup

• Pick up after 4pm the day before your first ski day and that evening is not charged. Before 4pm counts as a rental day.
• Bring your reservation confirmation, the socks you will ski in, a credit card for a security imprint, and photo ID that matches the card.
• Prepaid Visa, Mastercard, Discover or Amex gift cards cannot be used for the imprint.
• Shuttle riders arrive at least 45 minutes before departure (9am and 11am daily in summer).
• Anyone under 18 must have a parent or guardian over 18 with them to sign for the equipment. No exceptions.

Returns and early returns

• Equipment is due back by 8pm, whatever the due date. Gear returned the following morning before 10am is not charged for an extra day; after 10am it may be.
• Return early and we refund any unused days. The gear has to actually come back early — a late return does not earn the refund.
• While equipment is out it is charged, including days you do not use it. You can return it and re-rent later, with new paperwork and a re-fit.

Kids Rent Free

• One free junior ski rental for each adult renting a Performance or Demo package, for the same number of days.
• Three-day minimum, twelve and under, two free junior rentals per family at most.
• Helmets and lift tickets are not included. Advance online reservation is required — it cannot be added at the counter.
• Not valid 26/27 peak weeks: Dec 15–Jan 5, Feb 13–16 and Mar 6–22.

Your responsibility for the gear

• You are responsible for rental equipment while it is out. Lost or stolen equipment is charged at a depreciated replacement value.
• If something goes missing on the mountain, contact ski patrol or guest services first — most cases resolve themselves.

Boots for your own skis, and your own bike on the shuttle

• Renting boots for your own skis requires a binding test ($20, or $10 with a boot rental). Bindings more than six years old are usually no longer indemnified, and we cannot rent boots for them.
• Your own bike on the shuttle needs a helmet and a $5 safety inspection before loading.
• Our bikes are not permitted in the Keystone downhill bike park.

Questions? Call (970) 468-0396 or email [email protected].